Refund Policy

Thank you for choosing 848 Artworks. Since most of my products are digital files, refunds are generally not available. However, I understand that issues can arise, and I’m committed to making things right whenever possible. Please read the policy carefully for both digital and physical items.

1. Non-Refundable Products

▸ Digital Products

Because my digital artworks are delivered instantly, they cannot be returned, and refunds are not typically offered. Once the file is downloaded, the transaction is considered final.

▸ Physical Products (Canvas Prints, etc.)

All physical items are made to order and individually produced, often as exclusive, one-of-a-kind pieces. Therefore, returns and refunds are not accepted unless the item arrives damaged or defective.

2. Situations Where Refunds May Be Considered

Refunds may be issued in the following exceptional cases:

• Duplicate purchase of the same digital product.

• Technical issue with a digital file that cannot be resolved or replaced.

• Physical product arrives with visible damage or a production defect.

• An error occurred during checkout that resulted in unintended purchases.

For example, if your small child accidentally purchases $10,000 worth of digital products, I’ll gladly refund the full amount—minus any transaction fees.

3. What Is Considered a Defective Physical Product?

If your physical product arrives with one of the following issues, it may qualify for a refund or replacement:

• Major printing errors (e.g., large color shifts, missing areas)

• Severe physical damage during transit

• Wrong item received (e.g., different artwork than ordered)

Minor variations in color or texture may occur due to printing processes and are not considered defects.

4. How to Request a Refund

To request a refund or report a defective item, please email me at support@848artworks.com with the following:

• Your full name and email used for the order

• The order number or transaction ID

• Description of the issue (and a photo if it’s a physical item)

Requests for defective physical items must be submitted within 7 days of delivery.

5. My Commitment

I work hard to ensure that every customer is happy with their purchase—digital or physical. If you have any concerns, please don’t hesitate to reach out. I’ll always do my best to make things right.

Contact Me

For questions or assistance, email me anytime at support@848artworks.com.